Social Service Case Management is for refugees in their first two years in the U.S. We also serve refugees who have resettled in another state and then relocate to Utah. Our 9 case managers serve over 1100 refugees with linguistically and culturally-appropriate case management services.
Why Social Services?
When refugees arrive in Utah, they have often fled war, persecution, and violence. Many spend years—even decades—in refugee camps, seeking safety and stability. For refugees who cannot stay in their host country or return home, resettlement to a place like Utah becomes an option. The refugees who are resettled to Utah come from a wide range of experiences and backgrounds. Some have little or no education, while others have advanced degrees and had professional careers in their home countries that they can no longer practice in the U.S. Many speak limited English, if any, and are suffering from long-untreated medical or mental health issues. Without support to navigate complicated systems and access community resources, the path to self-sufficiency can be daunting.
We know how challenging it is to be a newly-resettled refugee in the U.S.; most of our case management staff have been through the resettlement process themselves. Our case management program serves refugees who have been recently resettled, or who were originally resettled in another state and relocated to Utah. Most of our case management services are aimed to help refugees within their first two years in the U.S. We strive to ensure our staff reflects the population we are serving, and match refugees with case managers who share their language and culture.
Our fourteen case managers help clients apply for benefits, understand the education system, work with schools and teachers, find and keep stable housing, learn public transportation, access health coverage and care, connect with other agencies and resources, and much more. Each step of the way, we emphasize teaching clients how to access resources and navigate systems themselves, in order to empower them to become more self-sufficient.